Pivotal is one of only a dozen firms in the United States who provides Fractional COO (Chief Operating Officer) services. Adrienne Dales brings over 20 years of experience in small and mid-market B2B technology and tech-enabled content and service firms. In addition to her industry breadth, Adrienne possesses an unusually broad functional background which includes Operations, Tech, Finance, and Customer Relationship Management – as a practice, not just a software application.